Why Should I Sign Up For Paw Pass?
Introducing our new loyalty program for everyone! We think it’s great because:
- You have one account that works online and in store.
- Every dollar you spend earns you points.
- Points add up to store credit instead of set rewards.
- You can use points to redeem anything you want, in store and online.
- There are two tiers, and the Premium tier offers extra benefits and rewards.
Check out which tier is right for you!
Points = Cash Back!
How Do I Earn Points?
There are two levels of Paw Pass, and you earn points faster with Paw Pass Premium.
With Paw Pass Points, you get 5 points per $1, which equals to 5% cash back. When you upgrade to Premium, you get 10 points per $1 spent, equaling 10% cash back!
For regular Catoro customers that normally buy food and litter from us, we've now introduced a VIP tier where if you spend $1000 within 365 days, then your cash back will go up to 15% for all subsequent purchases!
Points Bonuses for both tiers:
| 50 point bonus when you sign up! |
| 250 point bonus on your birthday! |
| 100 points when you share on Facebook! |
| 100 points when you follow us on Instagram! |
| 100 points when you share on Twitter! |
How Do I Redeem Points?
Once you start collecting points, you can now use them online or in-store to buy ANYTHING! Drinks, admissions and all products are included! Just make sure you are signed in to your account before paying.
How do I sign up?
- You can sign up for Paw Pass Points by clicking the purple button in the bottom right corner of the screen.
- You can sign up for Paw Pass Premium by completing the form at the bottom of the page.
I was already a Paw Pass member!
If you were already a member of Paw Pass before this name change, then you are now automatically a member of Paw Pass Premium. Any online points will stay the same. However, if you have points on a Catoro Club account (perhaps from when you visited the store in person) make sure to transfer them over to your Paw Pass Premium account by following the link at the bottom of the page.
Is Paw Pass Premium right for me?
Read on for more details about why you should sign up for Paw Pass Premium!
Do you regularly purchase cat supplies from Catoro? If so, Paw Pass Premium offers you some PAWESOME PERKS!
Is it often a chore buying food and litter for your cat? Paw Pass Premium is here to be the BEST pet supply delivery service in Vancouver! We want to make high quality food, litter and other cat supplies ultra accessible for those who don't have the time or transportation to get to the store easily on their own. Each month, Catoro features new high quality food and items for you and your kitty.
Premium Rewards
Now, in addition to the 10% cash back you get on purchases, we're extra adding Paw Pass Premium Rewards! Check out the following tiers below.
Level 1 - Spend $30 - Get a FREE small gift
Level 2 - Spend $50 - Get an additional 500 points = $5
Level 3 - Spend $100 - FREE large Gift
May Gift Feature - 1 FREE bag of Pidan Active Charcoal Tofu Litter
Recurring Food + Litter
Have you ever forgotten to get food or litter until it's too late? Recurring options are here to simplify your life and help you never worry about when to restock again. Simply choose the weekly or monthly subscription option of each food or litter purchase you want and let us do the rest! We will bring you a new order each time without you having to do anything! It's all done automatically!
Where do you deliver to?
We will gladly deliver for free to the following cities
-Vancouver
-North Vancouver
-West Vancouver
-Richmond
-Burnaby
-Coquitlam
-Port Moody
-Port Coquitlam
-Pitt Meadows
-New Westminster
-Surrey
-Langley
-Delta
-Queensborough
How long will it take to arrive?
We aim to make each delivery within 3-4 business days. Please note, local deliveries are made by Catoro, not Canada Post, so we will need your delivery preferences once you've signed up! If an item is on back order, we will contact you to let you know and we can do a partial delivery first.
Do you currently have Catoro Club points or credits? Save your points here!
We're migrating over completely from our previous system and we're giving you until August 31, 2020 to transfer over all our points. Many past cards did not have names attached. This is why we must ask for this now. Thank you!
