Why Should I Sign Up For Paw Pass?
Introducing our new loyalty program for everyone! We think it’s great because:
- You have one account that works online and in store.
- Every dollar you spend earns you points.
- Points add up to store credit instead of set rewards.
- You can use points to redeem anything you want, in store and online.
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There are three different options to suit your situation!
Check out which tier is right for you!
Points = Cash Back!
How Do I Earn Points?
There are three levels of Paw Pass, and you earn points faster with Paw Pass Premium or Paw Pass Refills.
With Paw Pass Points, you get 2 points per $1, which equals to 2% cash back. When you upgrade to Premium or set up Refills, you get 10 points per $1 spent, equaling 10% cash back!
Points Bonuses for both tiers:
| 500 point bonus when you sign up to Paw Pass Premium/Refills |
| 250 point bonus on your birthday! |
| 100 points when you share on Facebook! |
| 100 points when you follow us on Instagram! |
| 100 points when you share on Twitter! |
How Do I Redeem Points?
Once you start collecting points, you can now use them online or in-store to buy ANYTHING! Drinks, admissions and all products are included! Just make sure you are signed in to your account before paying.
How do I sign up?
- Sign up for Paw Pass Points by clicking the purple button in the bottom right corner of the screen.
- Sign up for Paw Pass Refills on the product page of the item that you want to start ordering automatically. You'll also be prompted to make a Paw Pass account to collect the points on.
- Sign up for Paw Pass Premium by completing the form at the bottom of the page.
I was already a Paw Pass member!
If you were already a member of the original Paw Pass before this name change, then you are now automatically a member of Paw Pass Premium. Any online points will stay the same. However, if you have points on a Catoro Club account (perhaps from when you visited the store in person) make sure to transfer them over to your Paw Pass Premium account by following the link at the bottom of the page.
Is Paw Pass Refills right for me?
Auto-Refill Food + Litter Option
Have you ever forgotten to get food or litter until it's too late?
We have!
So we decided to offer an automatic refill of your cat's essentials!
Our recurring options are here to simplify your life so you never worry about restocking again.
Plus, it's easy to set up. Simply choose a weekly or monthly subscription on the product page of each food or litter option you want, and let us do the rest.
Then we'll bring you a new order each time without you having to do anything! It's all done automatically saving you time and frustration.
Don't forget, it also gives you all the benefits of Paw Pass Premium without the monthly fee!
This means, you'll get 10% back on this recurring order and any other purchases at Catoro, so if you're a cat parent then this is a great way to save. Give it a try and you'll see how convenient it is!
Paw Pass Refill Coupon Codes
We occasionally hold a sale at Catoro. When an item in your recurring order goes on sale, unfortunately you will still be charged the regular price. This is because the amount is taken out automatically each time. But, we still want you to be able to save, so we will include coupon codes on the Sale page!
How to use the coupons
To use these coupon codes, you will need to cancel the recurring order. Then set it up again, but this time include the coupon code. Then when your recurring order starts again, the coupon code will discount each recurring order that takes place during the timeframe of the sale.
We understand there is a lot of features and options, so if you aren’t sure about something, please feel free to contact us first before making a purchase.
Is Paw Pass Premium right for me?
Are you a true Catoro fan? A frequent visitor and shopper? Do you regularly purchase cat supplies from Catoro?
If so, Paw Pass Premium offers you some PAWESOME PERKS!
We've made a few changes to Paw Pass Premium because we're now offering free local delivery for all orders over $50 within 30km of the store.
We reduced the price to only $4.95 per month, so this tier is now aimed at our most loyal fans who want to support us monthly.
Does that sound like you?
Well, we think it's the best choice for regular customers and frequent visitors because each time you spend money you'll get 10% back to discount future purchases. When you spend $50 or more in a month then you get $5 cashback which basically means the subscription is free!
It's fantastic if you regularly purchase a variety of things from Catoro, because the more you spend, the more you'll save!
And, when you first sign up, you'll get a 500 point bonus (value of $5)!
Where do you deliver to?
We will gladly deliver for free to the following cities
-Vancouver
-North Vancouver
-West Vancouver
-Richmond
-Burnaby
-Coquitlam
-Port Moody
-Port Coquitlam
-New Westminster
-Queensborough
How long will it take to arrive?
We aim to make each delivery within 5-7 business days. Please note, local deliveries are made by Catoro, not Canada Post, so we will need your delivery preferences once you've signed up! If an item is on back order, we will contact you to let you know and we can do a partial delivery first.
Do you currently have Catoro Club points or credits? Save your points here!
We're migrating over completely from our previous system and we're giving you until September 31, 2020 to transfer over all our points. Many past cards did not have names attached. This is why we must ask for this now. Thank you!
