Shipping policy

 

Shipping:

We deliver worldwide!* We work with multiple shipping carriers and our rates are updated in real time to give you the fastest or cheapest shipping options, no matter where you live.

  • Shipping will occur between Monday to Friday.
  • For all shipping times, you will see how many days the expected delivery is before you checkout. 
  • Please allow between 1 to 3 weeks for your order to arrive, subject to availability. If more than 30 days have passed please email us at info@catoropets.com to review the status of your order.
  • Most products we have in stock at Catoro. Certain larger and more expensive items we don’t keep stock of and will be a pre-order if you decide to purchase. Once we receive an order, our team will fulfil that order within 24 hours. If there is any delays with product availability, we will notify you by email.

*We are unable to ship any food products internationally.

Free Shipping (Canada and USA):

  • Free shipping is available on orders over $250 CAD (pre-tax).
  • This offer is available within all of Northern America, excluding the following areas: Yukon, Northwest Territories, Alaska and Hawaii.
  • Certain heavy and/or bulky items are excluded from the free shipping offer. However, for these items we offer flat rate shipping options.
  • We reserve the right to change this offer at any time.

Local Delivery:

For orders over $100 CAD, we offer free local delivery within 30km of our store at 666 East Broadway in Vancouver. We also have a flat rate delivery fee for smaller orders:

Order value (pre-tax) Delivery Fee
$1 - $99 $10
$100 + FREE!

 

Our deliveries are made by our own team so we do our best to get your order to you as quickly as possible and with a personal touch. Any and all tips are greatly appreciated as the cost of doing our own deliveries can add up!

  • We aim for 5-7 days to deliver your order.
  • If there are any delays, we will notify you by email.
  • If you are needing to order litter or food urgently, please order accordingly to our delivery time.

If you need to place a rush request, please email us at info@catoropets.com and we will see if we can accommodate you.

 

In-Store Pick-up:

  • Please choose Pick Up (in store) at checkout.
  • You will receive an email telling you when your order is ready for pick-up.

  • In-store pick up is available:

    Tuesday - Thursday: 1pm - 8pm

    Friday & Saturday: 11am - 9pm

    Sunday: 11am - 6 pm

  • Please bring photo ID to verify before picking up your order.
  • We have parking at the back of Catoro or on the street in front.

Please read our FAQ if you have any shipping or delivery questions!