Catoro offers free local delivery within 20km of our store at 666 East Broadway in Vancouver. Our deliveries are made by our own team as we do our best to get your order to you as quickly as possible and with a personal touch! Any and all tips are greatly appreciated as the cost of doing our own deliveries can add up!
We currently deliver to anywhere within 20km of Catoro Cafe.
We aim for 4-5 days to deliver your order. If there is any delays, we will notify you by email. If you are needing to order litter or food urgently, please order accordingly to our delivery time. If you need to place a rush request, please email us at bookings@catorocafe.com and we will see if we can accommodate you.
Please double check the postal code that shows up on Canada Post or Google for your address. Once you fix the postal code then it should work! Whatever address you enter, our system will autofill a postal code, which should be correct to allow you to see the local delivery option. Please email bookings@catorocafe.com if you still need help.
Our Free delivery option may not show if you have applied any discounts or redeemed your cash back as a discount and the total order price drops below $35. In order for it to show, it needs to be above $35, after discounts.
YES! As long as your regular order still exceeds $35, then you will have the free local delivery option.
Yes! We ask that you enter your delivery preferences for when you’re home and available and we will do our best to come within those days and times.
No! We have a curbside pick up option as well! Please choose that upon checkout. When you arrive, you can call 604-423-2987 and someone will be happy to bring your order to your vehicle. We have parking at the back of Catoro or on the street in front. Please bring photo ID to verify before picking up your order.
We can ship anywhere in the world. Our goal is to make our products as accessible as possible to anyone who wants modern and healthy items for their cat. We work with multiple shipping carriers and our rates are updated in real time to give you the fastest or cheapest shipping options, no matter where you live.
As many of our items come in large packages or are quite heavy, shipping rates can be expensive depending on where you live in the world. We do our absolute best to consolidate packaging where possible to lower your overall shipping cost. If you aren’t sure about the cost, or you want a more custom quote, please email us at bookings@catorocafe.com.
Most products we have in stock at Catoro. Certain larger and more expensive items we don’t keep stock of and will be a pre-order if you decide to purchase. Once we receive an order, our team will fulfil that order within 24 hours. If there is any delays with product availability, we will notify you by email. Shipping will only occur between Monday to Friday. For all shipping times, you will see how many days the expected delivery is before you checkout. With COVID-19, the shipping times can sometimes be delayed. We appreciate your patience during this time.
Once you complete your order, you will have to wait for a follow up email within 24-48 hours after we’ve fulfilled it. This email will give you a tracking number and shipping ETA. Alternatively, you can download and use the Shopify “Shop” app to consolidate all your Catoro and other online purchases into one location where you can see how long they will take and also get live shipping updates.
At any time, regardless of the amount, you can redeem your points. You must have at least a free PawPass account to earn and redeem points. Free members earn 5% back and Premium members earn 10-15% back per purchase. When you're ready to redeem, click the purple widget on the bottom right of the screen and choose the amount you want to redeem for. You will be given a custom discount code which you can use towards your order.
Our platform only allows for single discounts per transaction. If you are already purchasing something which has a discount applied to it, then you will not be able to claim your custom discount code within the same transaction.